What we offer, and how.

Safe Healing operates an online marketplace at safehealing.app that helps adults discover, book, and communicate with independent, licensed psychologists and therapists, and pay for sessions through regulated payment processors. We are not a clinic or healthcare provider. The psychologists on the platform are independent professionals responsible for their own clinical advice and conduct.

The services available on the platform include, but are not limited to:

• Find a Psychologist

  Guided matching that introduces you to 2 to 5 independent, licensed psychologists based on a private 5-minute intake.

• Online Therapy Sessions

  One to one video sessions over Google Meet, scheduled directly with your matched psychologist.

• Anxiety Support

  Connect with psychologists who specialise in anxiety, panic, and stress, using evidence informed approaches like CBT and ACT.

• Depression Counseling

  Talk based support with psychologists experienced in low mood, burnout, and depressive episodes.

• Relationship Counseling

  Couples and partner sessions with psychologists trained in attachment, communication, and conflict resolution.

• Family Therapy

  Sessions for parents, siblings, or wider family systems, facilitated by independent family systems professionals.

• Teen Mental Health Support

  Therapy options for ages 16 and up (with guardian involvement where required), delivered by psychologists who work with younger clients.

• Corporate Wellness Programs

  Sponsored mental health benefits for teams. Companies fund sessions; employees book privately with independent psychologists.

The specific scope of each engagement is set by the independent psychologist you book with, based on their training, registration, and professional judgment.

Online, appointment based

All services are digital. Sessions take place by secure video on Google Meet at a time you book with the psychologist. Supporting tools (journal, mood tracking, calm tools, in-app messaging) are accessed through your account on the web. No physical product is sold or shipped, so no shipping or delivery policy applies.

Booking flow

• Complete a private 5-minute intake.
• Review a shortlist of independent psychologists matched to your needs and preferences.
• Select a psychologist and book an available slot from their calendar.
• Pay through our regulated payment partner. Receive an email confirmation and a meeting link.
• Join the session on time via the link in your account or email.

Languages

Sessions are typically offered in English and Urdu. Additional languages depend on the individual psychologist's listing.

The clinical service in any session is provided by the independent, licensed psychologist you book with, not by Safe Healing. Each psychologist is responsible for:

• Their clinical advice, treatment plan, and professional conduct.
• Maintaining their valid professional registration and continuing education.
• Their own clinical records, notes, and confidentiality obligations.
• Compliance with the ethical standards of their professional body.

Safe Healing operates the platform, runs identity and listing checks at onboarding, and provides the tools (matching, booking, payments, secure messaging, video integration) that make the marketplace work.

• We do not provide emergency or crisis services.
• We do not provide psychiatric medication, prescriptions, or hospital admission.
• We do not direct or supervise the clinical work of independent psychologists.
• We do not guarantee specific clinical outcomes.
• We do not ship physical products.

Session prices are displayed before you confirm a booking and are charged through our regulated payment partner. Receipts are emailed automatically and are available in your account. Pricing may vary by psychologist, session length, and service type. Subscription or package pricing, where offered, is shown at the point of purchase along with the renewal terms.

For cancellation and refund rules, see our Refund and Cancellation Policy.

Safe Healing is open to adults 18 and older. Some services accommodate clients aged 16 to 17 with guardian involvement, at the independent psychologist's discretion. The platform is designed for use in Pakistan. If you are travelling, please check that local laws and the psychologist's scope of practice permit the session before you book.

If something about a service didn't feel right, please tell us. We'll investigate, work with the independent psychologist where appropriate, and help you switch to another professional if you'd prefer. Where a complaint relates to clinical conduct, we may also direct you to the relevant professional regulatory body.

Reach us at contact@safehealing.app. We acknowledge complaints within 24 hours.

We may add, change, or retire services over time. Material changes that affect a paid booking will be communicated to you in the app and by email. Sessions you have already paid for will be honoured under the terms in force at the time of purchase.

Service questions or feedback: contact@safehealing.app. Full business details on our Contact page.